Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all Shrimps security tags still attached.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How should I care for my Shrimps faux fur and beaded bags?
We recommend professional dry cleaning for faux fur garments. For our signature beaded bags, please wipe gently with a soft cloth and store them in the provided dust bag to avoid snagging.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.
Are your products ethically produced?
Sustainability and ethics are at our core. We work closely with audited manufacturers and focus on high-quality faux alternatives to ensure our products are cruelty-free and built to last.